Cancel/Change Order

Last updated August 12, 2025

1. Cancellation & Modification Timeframe

• Orders may be canceled or modified within 4 hours after the order is successfully placed.
• Requests submitted after this timeframe may not be possible if the order has already entered processing, packaging, or shipment preparation.
• Once an order has been shipped, cancellation and modification requests can no longer be guaranteed.

2. Requesting an Order Change

If you need to cancel or update your order information, please contact our support team as soon as possible.

To help us process your request faster, please include:

• Your order number
• The email address used during checkout
• A clear explanation of the requested change

You may contact us through:

• Our contact page: Contact Us
• Email support: [email protected]

3. Orders Already in Processing or Transit

After an order enters fulfillment or shipment stages, we may no longer be able to cancel or modify the purchase.

In these situations, customers may still qualify for assistance under our Return & Refund Policy after the package has been delivered.

4. Refunds for Canceled Orders

• Approved cancellations are refunded to the original payment method used during checkout.
• Refund processing times may vary depending on your payment provider or financial institution.
• If a cancellation request is approved after processing has already begun, partial processing fees may apply where permitted.

5. Contact Information