Refund and Returns Policy

Last updated August 14, 2025

This Return & Refund Policy applies to purchases made through Miotrastore (https://miotrastore.com/), operated by MIOTRA LLC.

We aim to provide a fair and transparent return process for all customers located in the United States.

1. Return Eligibility

Customers may request a return within 30 days after the order is marked as delivered.

We accept returns for both defective and non-defective products, provided the returned item meets the eligibility requirements outlined below.

• Item arrived damaged or defective
• Incorrect product received
• Product significantly differs from the description
• Customer changed their mind about the purchase
• Size, fit, or preference issue

2. Product Condition Requirements

Returned merchandise should be in new or slightly used condition.

Whenever possible, returned items should include original packaging, tags, accessories, and related materials.

We may refuse returns involving:

• Items showing excessive wear or misuse
• Products intentionally damaged after delivery
• Returns submitted outside the return period
• Incomplete returns missing essential components

3. Exchanges

We accept exchanges for eligible items within the same 30-day return period.

If you would like to exchange a product for another size, variant, or replacement item, please contact our support team before returning the package.

4. Order Cancellation

• Orders may be canceled free of charge within 4 hours after placement.
• After this timeframe, orders may already be in processing or shipment preparation stages.
• If cancellation remains possible after processing has started, a partial processing fee may apply.

To request cancellation assistance, please contact: [email protected]

5. How to Request a Return

1. Contact our support team at [email protected].
2. Include:
   • Your order number
   • Proof of purchase
   • A brief explanation of the request
   • Photos if the item is damaged or incorrect
3. Our team will review your request and respond with return instructions.
4. Approved returns will receive a prepaid return label when applicable.
5. Package the item securely and send it to the provided return address.

6. Return Shipping

Approved returns include a prepaid return label at no additional cost to the customer.

No restocking fees are charged for eligible returns.

Customers are encouraged to retain shipment tracking information until the return process is completed.

7. Refund Processing

After the returned package is received, our team will inspect the item and confirm eligibility.

• Refund decisions are typically communicated within several business days.
• Approved refunds are processed within 10 business days.
• Refunds are issued to the original payment method used at checkout.
• Additional banking or card-provider processing time may apply.

If you have not received your refund after the expected timeframe, please contact your payment provider first, then reach out to us for further assistance.

8. Additional Information

• Returns requested after the stated return window may not qualify for refund or exchange.
• Customers are responsible for securely packaging returned merchandise.
• We reserve the right to deny returns that do not comply with this policy.

9. Contact Information